Parent Child Ticketing for Zoho Desk

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Description

["Linking contextual tickets helps you keep track of progress and send prompt and consistent responses. Whether you need to track a ticket that requires work from multiple teams, or if you need to track the same issue for numerous customers, parent-child ticketing makes it easy to stay organized. You can open a primary ticket known as the parent ticket, and link secondary subordinates called child tickets to easily keep track of issues. For example, let's say your product is facing an unexpected outage and customers need answers. They will expect you to inform them about what is affected, if they need to change their usage, and when to expect an update. This information must be communicated promptly without allowing tickets to slip through the cracks. You can use the parent-child ticket relationships to link such tickets and track them better."]

App Details